Privacy Policy
Last updated: 1 January 2025
1. Introduction
Koleaph Aureum Pty Ltd (ABN 81 703 371 724) (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with us through our website at koleaphaureum.online and through our professional business and consulting services. This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
2. Scope of This Policy
This policy applies to all personal information we collect via this website, via email, and in the course of providing consulting and advisory services to clients across Australia, including our home base of Melbourne VIC. By using our website or engaging our services, you agree to the handling of your personal information as described in this policy.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Your name and contact details, including your email address;
- Your business or organisation details, position and abn-related information where relevant to an engagement;
- Details of your enquiry, project brief or requested services submitted through our contact or quote request forms;
- Records of correspondence and any documents you provide to us;
- Website usage data collected through cookies and analytics, such as pages visited and general device information.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, in accordance with APP 3.
4. How We Collect Personal Information
We collect personal information directly from you wherever practicable, for example when you submit an enquiry, request a quote, or send us an email. We may also collect information indirectly through website analytics tools when you browse our website.
5. Purposes for Which We Collect and Use Personal Information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing requested information;
- Preparing quotations and delivering our business and consulting services;
- Managing our relationship with you, including invoicing and record keeping;
- Improving the content, functionality and performance of our website;
- Complying with our legal and regulatory obligations, including taxation and corporate record-keeping obligations.
6. Disclosure of Personal Information
We do not sell, rent or trade your personal information. We may disclose personal information to:
- Service providers who assist us with website hosting, email delivery and analytics, under confidential obligations;
- Professional advisers such as accountants or auditors, where reasonably required;
- Government bodies, regulators or courts, where disclosure is required or authorised by law.
7. Overseas Disclosure
Some of our service providers may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps, consistent with APP 8, to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.
8. Data Quality, Security and Retention
We take reasonable steps to ensure the personal information we collect is accurate, up to date, complete and relevant, in accordance with APP 10. We also take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure, in accordance with APP 11. Personal information is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely destroyed or de-identified.
9. Access to and Correction of Personal Information
Under APP 12 and APP 13, you may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the contact details below. We will respond within a reasonable timeframe. There is generally no fee for such requests.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve user experience. Most browsers allow you to refuse cookies or be alerted when cookies are set; refusing cookies may affect some functionality of the website.
11. Marketing Communications
Where you have consented, we may send you occasional updates about our services. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by emailing us.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing personal information.
13. Complaints and Enquiries
If you believe we have breached the Australian Privacy Principles or wish to raise a privacy concern, please contact us by email with details of your complaint. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of last revision shown above.
15. How to Contact Us
All privacy enquiries, access requests and complaints should be directed in writing to:
Koleaph Aureum Pty Ltd
ABN 81 703 371 724
Email: ceo@koleaphaureum.online
Melbourne VIC, Australia
Website: koleaphaureum.online
Please note that we handle privacy matters by email only to maintain a clear written record of all requests and responses.